The National Student Financial Aid Scheme has affirmed its readiness to address student issues, responding to criticism about its call centre. Some students faced challenges accessing the call centre, with NSFAS attributing this to high call volumes. The call centre, handling an average of 160 calls concurrently, resulted in frustration for some students during the January application period. General manager for student support, Vuyo Mafilika, says much of the previous issues have been resolved.
